Business Name: B&W Trailer Hitches
Business Type: Trailer hitch manufacturer
Address: 1216 Hwy 224
City: Humboldt
State: KS
Zip: 66748
Phone: 620-473-3664
Web Address: www.turnoverball.com
Rust Reviews Listing: None
Comments: My wife and I first bought the B&W turnover ball gooseneck hitch for our stock trailer. It's very easy to use and turns over leaving a flat bed in out pickup when we don't need to tow. About 18 months ago, we purchased a 5th wheel RV and the B&W Companion Hitch. The Companion Hitch is also easily removable from the truck bed, which allows us to tow the stock trailer or have a flat bed for loading plywood. The Companion Hitch operates easily and it also makes it easy to hitch up the 5th wheel -- obviously the hitch is well-engineered with high-quality materials.
Unfortunately, after our last camping trip, I couldn't remove a bolt that had to be removed to disassemble the hitch. When I tried to apply extra force, the bolt broke. I was able to remove the hitch, but it couldn't be remounted without new components.
I visited the B&W website and filled out a form describing the problem and asking about replacement parts. The next day, I had a response from Gregg at B&W Hitches telling me that B&W would send me the replacement parts at no charge if I faxed him a copy of the purchase receipt for the hitch. The next day I faxed the purchase receipt and within a few days, I had my replacement parts.
I was impressed with B&W Hitches for several reasons. First, there was no hassle about proving how the hitch was damaged -- it broke and they were going to fix it at no charge to me. Second, they acted quickly -- our upcoming trip can go as planned because I had the part within a few days.
There are so many companies these days that don't stand behind their products. If you have a problem during the warranty, you can expect to fight with the manufacturer. Not so with B&W Hitches. If it fails during the warranty period, which is a generous two years, they'll fix it without a fuss. B&W Hitches has earned my very strongest recommendation.
